Frequently asked questions
Which tool do I need?
Hair on the couch: a plush couch cover catches it before it gets into the fabric; the roller or glove clears what's already there.
Cats scratching the sofa: clear scratch guards.
Carpets, rugs or hard floors: the rubber broom.
The car: the back seat cover.
Less hair to begin with: the deshedding brush, a few times a week in shedding season.
Do they work on long-haired pets?
The broom, roller and brush work well on long coats. The glove works best on short and medium hair; long, fine hair can take a few extra passes.
Where do orders ship from, and how long do they take?
Orders ship from warehouses in the US to US addresses only. They are usually dispatched within 2โ5 business days, and you'll get a tracking number by email. Full details and costs are in our shipping policy, and you'll see the shipping cost at checkout before you pay.
I ordered more than one item. Why did they arrive separately?
Each product ships from its own supplier, so a mixed order can arrive in separate packages with separate tracking numbers.
Can I return an item?
Yes. You can return unused items within 30 days of delivery. If something arrives damaged or isn't what you ordered, email us with a photo and we'll replace it or refund you. See our refund policy for how to start a return.
How do I clean them?
The glove, broom and brush rinse clean with water. Empty the roller's chamber into the bin. The couch cover is machine washable on gentle and cold, and the car seat cover wipes clean.
Which payment methods can I use?
The payment methods available to you are shown at checkout.
How do I get in touch?
Send us a message through the contact page. We reply within 1โ2 business days.